Customer Engagement on Steroids
Unleash the power of the world’s largest conversational platform, WhatsApp, with Engagekart.
Seamlessly nurture leads, strengthen customer relationships, and upsell and resell through WhatsApps.
Features
Supercharge your Marketing and Customer support with Engagekart.
SharedTeam Inbox
- Share the Team Inbox among your team members and deliver outstanding WhatsApp support.
- Utilize ready-made integrations to access customer insights with just a few taps.
- Expedite post-sale updates like order statuses and swiftly address support inquiries via WhatsApp.
Broadcast Campaigns
- Launch your campaigns and connect through high-engagement WhatsApp messages.
- Label contacts, classify, and reach out to them in groups with tailored communications.
- Cultivate lasting connections that drive upcoming sales by consistently interacting with your audience on WhatsApp.
Smart Replies
- Create keywords to automate responses and define matching criteria.
- Apply rules to further add smart actions like assign agent or add custom attributes.
- Amplify sales by enhancing direct customer interactions on WhatsApp.
Automation
- Define rules to auto allocate conversations and tickets with support team.
- Streamline bulk messaging and tailored replies using automations tools.
- Set business working hours, rules to auto assign new leads and many more features to run your business on auto-pilot.
Engagekart Use Cases
Harness Sector-Wide Potential with Engagekart.
One Messaging Platform across Marketing, Sales and Support.
Marketing
Elevate your marketing through dynamic instant messaging. Offer live experiences from pre-ordering to information sharing and bridging leads with sales for enhanced conversions.
Sales
Streamline your sales journey and amplify revenue with Engagekart. Enhance customer interactions, oversee your sales team's achievements, and seal deals faster—all within a singular platform.
Support
Leverage automated messaging to pinpoint customer concerns, then direct them to agents based on expertise, shift timings, role, language, and beyond.
Customer Updates
Send mass notifications such as delivery statuses or downtime warnings straight from the platform or initiate them through API.
How WhatsApp is better than other channels ?
98%
WhatsApp boasts a 98% open rate, outperforming SMS at 42% and email at 20%.
70%
With a 70% CTR, WhatsApp significantly surpasses SMS’s 10% and email’s 2%.
2 Billion
WhatsApp reigns supreme with an expansive audience of over 2 billion active users globally.
12X
WhatsApp marketing delivers up to a 12X greater ROI than SMS and 3 times that of email.
Frequently Asked Questions
Yes, you can use any number that has a WhatsApp personal or WhatsApp business App installed.
Yes, we provide option to import your existing contacts or leads into the platform to manage communication.
There is no limit to the number of messages you can send through the platform at the moment as we are in the Beta stage. But we suggest precaution not to spam users as that can lead to your WhatsApp number being blocked. We surely employ fair usage policy to restrict system abuse. Please contact us to know more on this.
We provide many options in the platform to help automate how you can reply to queries on your WhatsApp number. Few of them are: Business non-working hours, No agent available, Set up FAQs, etc. Please contact us to know all the details and get a Demo of the platform.
Yes, we provide multiple options to automate routing to new chat to your team members. You can use any of the options available like Round Robin, Broadcast, Contact Owner, Keyword specific, etc. Please contact us to know all the details and get a Demo of the platform.
Yes, we are currently building no-code chatbot functionality into the platform and soon will be available to all the users on commercial basis.
Yes, we handhold you in setting up your account on the platform and provide proper training to help you make the best use of the platform.