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Privacy Policy

This Privacy Policy explains how Engagekart Digital LLP (“Engagekart,” “we,” “our,” or “us”) collects, uses, protects, and shares information from users (“you” or “Users”) of the Engagekart platform, website (www.engagekart.com), and related services (collectively, “Services”). By using our Services, you acknowledge and accept the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services. This includes:

1.1 Personal identification information

Personal Information refers to data that can identify you as an individual, such as:

  • Name, email, phone number, and business details.
  • Communication preferences and history.
  • Other data provided while registering, placing orders, or interacting with our Services.

1.2 Non-personal identification information

Non-identifiable data is automatically collected, such as:

  • Browser type, device information, and operating system.
  • Website usage statistics and anonymized diagnostic data.
  • IP address and log files.

This data helps us analyze trends, maintain security, and improve user experiences.

1.3 Cookies and Tracking Technologies

Engagekart uses cookies and similar technologies to:

  • Enhance user experience.
  • Save login information and session preferences.
  • Provide analytics and personalized recommendations.

You can manage cookies through your browser settings, but disabling them may limit some features of our Services.

2. How We Use Your Information

The information we collect is used for:

  • Validating and processing requests or orders.
  • Delivering customer support and enhancing your experience.
  • Communicating important updates, product recommendations, and promotional content (with your consent).
  • Ensuring security, fraud detection, and compliance with legal obligations.
  • Improving Services based on analytics and feedback.

3. Sharing Your Information

Engagekart does not sell or trade your personal information. We may share your data with trusted third parties only when:

  • Necessary to provide Services, such as payment processors or support providers.
  • Required to comply with legal obligations, resolve disputes, or protect against fraud.
  • Aggregated demographic information is shared in a non-identifiable format for analytics and business development purposes.

When using third-party integrations (e.g., WhatsApp Business API), data shared with those platforms is governed by their respective privacy policies. Engagekart is not responsible for third-party data practices.

4. Data Retention and User Rights

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal requirements and resolve disputes.

As a User, you have rights to:

  • Access: Request details of the personal data we hold.
  • Correction: Update or rectify inaccurate information.
  • Deletion: Request erasure of your personal data (subject to legal obligations).
  • Withdraw Consent: Stop receiving promotional communications.

To exercise your rights, contact us at the provided contact details.

5. Data Security

We employ robust technical and organizational measures to protect your data, including:

  • SSL encryption for secure communication.
  • Firewalls, access controls, and regular security audits.

While we strive to secure your information, no system is 100% immune to vulnerabilities. Users are responsible for maintaining the confidentiality of login credentials.

6. Third-Party Services and Websites

Our Services may link to third-party websites, tools, or integrations, such as WhatsApp Business API. These services have independent privacy policies, and Engagekart does not control or take responsibility for their practices. We recommend reviewing their privacy policies before engaging with their services.

7. Children's Privacy

Engagekart does not knowingly collect personal data from children under the age of 18. If we become aware of such data collection, we will take steps to delete it. Parents or guardians can contact us to address concerns regarding their child’s data.

8. Dispute Resolution

If you have privacy concerns or disputes, contact us at the provide contact details.

  • We will work to resolve your concerns promptly and in compliance with applicable laws.
  • If unresolved, disputes may be escalated to the appropriate regulatory authorities.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable regulations. When we do, we will revise the “Effective Date” at the top of this page. Users are encouraged to review this Privacy Policy regularly for updates.

10. Contact Us

For privacy-related inquiries, you can reach us at:

  • Email: legal@engagekart.com